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内容类移动社交媒体环境下用户错失焦虑影响因素研究 被引量:9

An Empirical Study on the Influencing Factors of Fear of Missing Out in Content-based Mobile Social Media Context
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摘要 [目的/意义]以内容类移动社交媒体环境下用户作为研究对象,研究影响内容类移动社交媒体用户的错失焦虑形成过程中的关键因素以及各因素之间的内在关联机制。[方法/过程]从内容类移动社交媒体所提供的产品服务特征的视角入手,以期望确认理论和计划行为理论为基础,在SSO框架下结合认知心理及信息行为相关理论构建了本研究的理论模型,通过问卷调查获取数据对模型进行实证检验。[结果/结论]用户期望确认度受到内容质量和服务质量的显著正向影响,而系统质量对用户期望确认度的影响并不显著。用户的持续使用意愿和感知流行性会显著正向影响用户的压力知觉。用户的感知压力的强度能够直接对用户的错失焦虑情绪和行为产生正向显著影响,但是强度会受到个体品质类心理弹性的制约。 [Purpose/significance] Taking users in the content-based mobile social media context as the research object, the paper studied the key influencing factors of fear of missing out in content-based mobile social media context and the internal correlation mechanism among the factors.[Method/process] From the perspective of product and service characteristics provided by content-based mobile social media, based on Expectation Confirmation Theory and planned behavior theory, the paper constructed a theoretical model of the study under the framework of SSO combined with cognitive psychology and information behavior theory, and tested the applicability of the model by the survey of questionnaire and structural equation method.[Result/conclusion] Users’ expectation confirmation is significantly positively affected by content quality and service quality, while the impact of system quality on users’ expectation confirmation is not significant.Users’ willingness to continue to use and perceived prevalence have a significant positive impact on users’ perception of stress.The intensity of users’ perceived stress can directly have a significant positive impact on users’ Fear of Missing Out and behavior, but the intensity will be restricted by individual quality psychological elasticity.
作者 徐曼 吴肖 潘婷 甘丹 Xu Man
出处 《情报理论与实践》 CSSCI 北大核心 2021年第4期153-161,共9页 Information Studies:Theory & Application
基金 国家自然科学基金面上项目“基于多模态机器学习的智能医疗决策知识推理研究”的成果之一,项目编号:71971123。
关键词 移动社交媒体 内容类移动社交产品 错失焦虑 压力知觉 影响因素 mobile social medai content-based mobile social product fear of missing out perceived stress influencing factor
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