高低语境下对话式语音交互系统研究

Conversational Voice Interaction System in High/Low-context

目的对话式语音交互在智能产品中的地位越来越重要,是人机交互系统中的重要方式。但由于用户和产品间存在诸多差异,造成对话式语音交互在用户体验方面表现得不尽如人意。高低语境是用来研究跨文化交际的一种经典理论,用于保证处在不同语境下的群体可以有效沟通。通过侧重研究对话式语音交互中的语境差异,从高低语境的视角出发,寻找相关案例,提供建议。方法通过文献研究和实例研究方法,梳理对话式语音交互的发展流程,语境问题的形成原因以及具体实例的现状和优化策略。结论通过分析现阶段的具体案例,将语言学中的理论和具体方法引入设计研究中,为对话式语音交互的具体实践提供新的改进思路。

The role of conversational voice interaction systems in smart products has become more and more important,and is playing an important supplement or sole way in the human-computer interaction system.However,due to the differences between users and products,the user experience of conversational voice interaction is not satisfactory.High and low context is a classic theory to study cross-cultural effective communication.This paper focuses on the study of contextual differences in conversational speech interaction systems,looking for relevant cases and offers suggestions from the perspective of high and low context.Through literature research and case study methods,it sorts out the development process of conversational speech interaction systems,the causes of context problems,the current situation and optimization strategies of specific examples.By analyzing the current specific cases,theories and specific methods in linguistics are introduced into the design research,so as to provide a new way of improving the practical practice of conversational speech interaction.