基于数据整合的用电信息智能交互平台研究与应用

Research and application of intelligent interactive platform for power consumption information based on data integration

为解决基层营销服务业务体验不智能、交互渠道不便捷、用电信息不对称等问题,以数据整合、Ant Design体系、微信公众平台及Serverless工作流等技术为基础,建立基于多源数据融合的用电信息智能交互平台。从数据支撑、应用服务和业务应用3个层面搭建了平台的系统架构;聚焦为基础支撑和增值提升建立的平台的功能体系,以实现业务的智能流转、信息的精准推送及流程的闭环管控;并以定期安全检查、停电信息推送及用能优化分析3个场景为例,阐述了平台在客户管理及服务中的应用模式,对数字化技术如何引领供电企业经营管理与服务模式转型升级进行了总结。

Taking data integration,Ant Design system,WeChat Public Platform and Serverless workflow and other technologies,an intelligent interactive platform for power consumption information based on data integration is built to deal with the lack of intelligent personalized marketing service on user end,inconvenient communication channel and asymmetric access to power consumption information.The platform architecture considers data support,application services and business applications.Focusing on basic and value-added services,the platform sets up its functional architecture to realize intelligent business flow,precise information push and close-loop process control.The application modes of the platform for customer management and service were illustrated in three scenarios which were routine safety inspection,power outage information push and energy consumption optimization.Finally,the leadership of digitalization in management and service mode improvement of power supply enterprises is summarized.