智慧档案馆知识服务的构成要素及服务层次探析

Analysis on the Constituent Elements and Service Levels of Knowledge Service of Smart Archives

智慧档案馆的构建对于档案馆知识服务而言是机遇也是挑战。探究其服务层次架构一方面能够提升服务水平,另一方面也可以满足用户多元的档案知识需求。从梳理智慧档案馆相关理论入手,分析了智慧档案馆知识服务的特点和知识服务的构成要素,并依据知识服务形式、知识含量等将智慧档案馆知识服务架构分为:基础服务层、拓展服务层和创新服务层三个层次。智慧档案馆是档案学理论和实践发展与新时代新兴技术发展结合的产物,是档案馆的高级形态,智慧档案馆知识服务层次的架构有助于改善用户服务体验和提高档案馆知识服务能力。

The construction of smart archives is both an opportunity and a challenge for the knowledge service of archives.Exploring its service hierarchy can improve the service level on the one hand,and on the other hand,it can also satisfy users’diverse archive knowledge needs.Starting from combing the relevant theories of smart archives,it analyzes the characteristics of the knowledge service of smart archives and the constituent elements of knowledge service,and divides the knowledge service structure of smart archives into basic service layer expanded service layer and innovative service layer according to the form of knowledge service and knowledge content.The smart archives is the product of the combination of the development of archives theory and practice and the development of emerging technologies in the new era.It is an advanced form of archives.The structure of the knowledge service level of the smart archives can help improve user service experience and improve the knowledge service capabilities of archives.