智慧养老中的老问题、新形式与对策研究

Old Problems,New Ways and Relating Solutionsin Intelligent Old-age Care

通过对2015—2020年千余篇养老服务文献计量分析发现,当前我国智慧养老服务的最大问题可以概况为资源整合度层次较低、科技适老性不高等问题。通过对各地养老实践的梳理,认为这些问题并非智慧养老服务本身特有的问题,而是新瓶装旧酒,即传统养老服务中尚未解决的管理碎片化、养老服务供需偏差问题在智慧养老中又以新的形式展现出来。借鉴对发达国家智慧养老实践经验,欲解决此问题,须回到服务本质上来,坚持“以人为本”,政府当好“掌舵人”,为智慧养老保驾护航。政府可以从顶层设计与科技适老能力提升两个方面入手,进一步完善养老服务信息平台,推动智慧养老行业标准与信息标准化建设,界定基本养老服务对象及其服务内容,资助老年人科技养老研究项目,并开展老年人科技操作能力的培训。

Based on the analysis of more than 1,000 articles on old-age care services from 2015 to 2020,it is found that the biggest problems in China’s current intelligent old-age care services can be summarized as low level of resource integration and low technological age-suitability.These problems are not unique to the intelligent elderly care services themselves,but old wine in a new bottle,that is,the unresolved management fragmentation and the deviation of supply and demand of the traditional elderly care services.To solve this problem,we must return to the essence of service,adhere to the“people-oriented”principle,and the government should be the“pilot”to escort the intelligent elderly care.Government can help from these aspects:improve the capacity to further improve the elderly care service information platform,promote industry standards and information standardization construction,define the basic service object and provide funding for the elderly research program of science and technology.