5Jin K. Y. , Sook K. E. E - Band Design with 3C strategy[R]. Proceedings 6th Asian Design Conference,2004 : session H - 12.
6Zeithaml V. A. , Parasuraman A. , Malhotra A. Service Quality Delivery through Web Sites:a Critical Review of Extant Knowledge[J]. Journal of the Academy of Market- ing Science,2002 (30) : 362 - 375.