基于“互联网+”的电力大客户服务创新研究

Research on the Innovation of Electric Power Major Customer Service Based on"Internet+"

随着社会经济的高速发展,电力大客户的规模扩张,跨区用电点增多,用电量越来越大,对供电企业的服务质量要求也越来越高,大客户服务已经成为供电企业营销线的核心业务之一。但是目前供电企业的大客户服务还是沿用以往偏重业扩报装的模式,已经难以适应现在的环境,亟需供电企业在大客户服务方面优化服务流程、探索新的便捷服务方式。互联网的蓬勃发展给业扩报装业务也带来了改革契机,文章介绍了一种基于“互联网+”的电力大客户服务创新模式。

With the rapid development of social economy,the scale of major power customers has expanded,the number of cross-regional power consumption points has increased,and the power consumption has increased.The service quality requirements of power supply companies have become higher and higher,and major customer services have become One of the core businesses of the power supply company's marketing line.However,the current major customer service of power supply companies is still following the previous model of focusing on business expansion,and it has been difficult to adapt to the current environment.It is urgent for power supply companies to optimize service processes and explore new and convenient service methods in terms of major customer services.The vigorous development of the Internet has also brought reform opportunities to the business expansion and installation of the industry.This article introduces an innovative model of electric power customer service based on"Internet+".