摘要
我国铁路运输业的市场结构对企业服务质量有明显的影响,但两者之间的关系尚未有统一的定论。以我国铁路运输业2009年至2018年的数据进行实证研究,回归结果表明,市场结构与服务质量之间存在着显著的倒U形非线性关系。
China′s railway transportation industry,market structure is obviously influencing the service quality of enterprises,however the relationship is not universally concluded.Taking the data from railway transportation industry in 2009 to 2018 for empirical study,the regression results show that there is evidently an inverted U-shape nonlinear relationship between market structure and service quality.
作者
蒋宬妍
JIANG Chengyan(Zhejiang College of Tongji University,314051,Jiaxing,China)
出处
《城市轨道交通研究》
北大核心
2021年第6期71-74,共4页
Urban Mass Transit
关键词
铁路运输业
市场结构
服务质量
railway transportation industry
market structure
service quality
