广电集客业务管理体系建设维保的实践与探索

Practice and Exploration of Construction andMaintenance of Radio and Television Customer Collection Business Management System

在广电网络面临日趋激烈的市场竞争背景下,分析了广电网络集客业务的发展趋势,介绍了桐乡华数广电网络有限公司集客业务管理体系的建设思路和途径,主要以集客维保业务入手,系统地分析了集客维保的建设内容、部门职责、维保巡检工作等。

Under the background of increasingly fierce market competition of radio and television network,this paper analyzes the development trend of customer collection business,and introduces the construction ideas and ways of Tongxiang Wasu customer collection business management system.