基于Kano模型的面盆水龙头用户需求评价

User demand evaluation of basin faucet based on Kano model

以面盆水龙头为研究对象,选取特定的样本用户展开问卷调研。运用Kano模型构建用户基本型、期望型、兴奋型和无差异型等4类象限指标优先级排序,并从做工品质、造型语义、安装维护、使用功能、智能体验5个维度对26个指标作出Better-Worse满意度指数二维矩阵描述评价。结果表明,对面盆水龙头的设计需满足“生命周期长”、“上门服务”、“自动恒温”和“自动清洁”等使用功能或商业服务。

With the basin faucet as the research object,a specific sampling of users was conducted to carry out a questionnaire survey.The Kano model was used to construct the priority ranking of four quadrant indicators,namely,basic type,expectation type,excitement type and no difference type.The 29 indicators were evaluated by the two-dimensional matrix description of the Better-Worse satisfaction index from five dimensions,namely,work quality,modeling semantics,installation and maintenance,function,and intelligent experience.Research results show that the design of the basin faucet needs to meet the requirements of“long life cycle”,“door-to-door service”,“automatic constant temperature”and“automatic cleaning”and other functions or commercial services.