基于满意度评价的医院新入职管理人员轮岗培训制度优化策略探讨

Discussion on optimization strategy of rotation training system for new hospital administrative staff based on satisfaction evaluation

目的对医院新入职管理人员轮岗培训工作进行满意度分析并提出优化策略。方法自行编制满意度调查问卷,以中国医学科学院北京协和医学院肿瘤医院2019年8月—2020年6月参加轮岗的13名新入职管理人员和接收轮岗的17名行政职能科室负责人为调查对象,发放问卷30份,在轮岗培训总体效果、周期安排、科室安排、员工能力提升、岗位综合能力评价等方面进行调查,对统计结果进行描述性分析。结果轮岗员工对轮岗培训总体效果满意度为92.31%,轮岗科室满意度为94.12%;轮岗员工对轮岗周期满意度为92.30%,轮岗科室满意度为70.58%。轮岗培训对员工熟悉环境和提升岗位能力有帮助。结论加强岗位胜任力培训,制订个性化轮岗培训方案,建立完善的能力评估机制,保证轮岗培训质量和效果。

Objective To provide satisfaction degree analysis and optimization strategy on rotation training of administrative staffs newly joined hospital.Methods The self-prepared satisfaction questionnaire was distributed to 13 newly recruited management personnel and 17 heads of administrative functional departments who took the job rotation from August 2019 to June 2020 in Cancer Hospital,Chinese Academy of Medical Sciences and Peking Union Medical College.The survey was carried out on the overall effect of job rotation training,cycle arrangement,department arrangement,staff ability improvement,post comprehensive ability evaluation and other aspects,and descriptive analysis was conducted on the statistical results.Results Rotating employees’satisfaction with the overall effect of rotation training was 92.31%,and the satisfaction of rotation departments was 94.12%.The degree of satisfaction of rotation staff to rotation cycle was 92.3%,and the degree of satisfaction of rotation department was 70.58%.Rotation training is helpful for employees to get familiar with the environment and improve their ability.Conclusion It needs to strength post competency training,personalize rotation training plan,establish a suitable capability assessment mechanism,and ensure rotation training quality and effect.