考虑行为主体和需求变动的家庭护理人员调度干扰管理

Disturbance Problem of Home Nursing Staff Dispatch Considering Behavioral Subject and Demand Change

针对客户需求变动下家庭护理人员调度的干扰管理问题,考虑参与主体的心理行为特征,利用前景理论度量扰动对居家养老服务系统中的护理机构、护理人员和老年客户的影响。以这三大主体的前景值最大化为扰动恢复目标,构建多目标的干扰管理模型,并提出一种改进的多目标鲸鱼群优化算法(IMOWOA)。通过标准案例集和随机生成案例验证本文模型和算法的有效性。仿真结果表明IMOWOA算法所得到的非劣解集在分布性、支配性、收敛性指标上显著优于MOWOA和NSGA-II算法。与重调度相比,本文的干扰管理策略能够为企业提供有利于长远发展的调度方案。

For the disruption management of home care staff scheduling under customer demand change, the prospect theory is used to measure the impact of disturbance on home care institutions, nursing staff and elderly customers in the service system considering the psychological behavior characteristics of the participants.Taking the maximization of the psychological expected value of the three participants as the goal of disturbance recovery,a multi-objective disturbance management model is constructed, and an improved multi-objective whale swarm optimization algorithm(IMOWOA) is proposed to solve this problem.The standard case sets and randomly generated eases verify the effectiveness of this model and algorithm.The simulation results show that the non-inferior solution set obtained by the IMOWOA algorithm is significantly better than the MOWOA and NSGA-Ⅱ algorithms in terms of distribution,dominance and convergence.Compared with rescheduling,the disruption management strategy of this paper can provide enterprises with a scheduling plan that is beneficial to long-term development.