Managing supply chain resilience in the era of VUCA

1 Introduction Today’s world has become volatile,uncertain,complex,and ambiguous(VUCA).In such a world,supply chains not only are embedded in VUCA environments but also increasingly exhibit VUCA features.A widely recognized description of the characteristics of VUCA was developed by Bennett and Lemoine(2014),outlined in the following.Volatility:An event encountered by a supply chain is unexpected or unstable;however,information on such an event is available and its impact is generally predictable.Uncertainty:The cause and effect of an event encountered by a supply chain are known;however,other information about the event is unavailable.Complexity:Both the environment and the supply chain itself have many interconnected parts and variables;hence,connecting the cause and effect of an event is very difficult.Ambiguity:An event encountered by a supply chain is unexpected.