智能时代社会工作的战略定位及其推进路径

Strategic Positioning and the Promoting Path of Social Work in AI Era

智能时代解决新的社会问题更加需要专业智慧、服务升级和技术创新,制定和实施社会工作的智能化战略正日益彰显出重要性。从应然层面的战略定位看,社会工作在制定相应的人才战略、方法战略、案主战略、文化战略和品牌战略时,应有机融入智能化的元素。从实施层面的战略管理看,社会工作部门必须强化战略执行,细化智能服务的推进策略;提升主体素质,摆脱智能服务的主体“异化”;坚持证据为本,更新智能服务的技术支持;阐明各自责任,追求智能服务的战略绩效;优化政策法规,保障智能服务的协同创新。

As more and more professional intelligence,technology integration,and tool innovation are needed to solve new social problems in AI era,formulating and implementing intelligence strategies for social work is becoming increasingly important.From the perspective of theoretic strategic positioning,AI should be organically integrated into the strategy formulation for talents,methods,targets,cultures and brands.As for the practical positioning,sectors of social work must reinforce the strategy implementation,specify the measures of AI service and improve the subject quality.Moreover,it’s necessary to stick to evidence orientation and upgrade technical support,to illuminate respective responsibility and seek for the strategic performance,to optimize policies and regulations and ensure the collaborative innovation.