电信运营商大融合业务及数字化转型

Big Convergence business of telecom operators and digital transformation

运营商融合业务发展已有时日,至今传统的基于连接的融合趋于饱和。5G、物联网、家庭DICT、人工智能等为融合带来产品、服务、技术等多方面的变革契机,数字化转型则为融合变革指明了演进方向。基于此,讨论了新形势下运营商“大融合”双三维模型及其关键构成要素,其中融合空间三维包括连接、终端和应用,全生命周期价值质态三维包括活跃、价值和时长,并明确以大融合推动运营商数字化转型的数据基础、产品创新、智能策略和量化评估四项关键任务。

Convergence business of telecom operators has been developing for a long time.So far traditional connection-based convergence business is saturated.5G,IoT,home DICT,artificial intelligence,etc.,have brought convergence business reform opportunities for product,service,technology and other aspects.Meanwhile digital transformation has pointed out the evolution direction for convergence business reform.Based on this,this paper discusses the operator Double Three-dimension model of"Big Convergence"and its key components.Three dimensions of Convergence Space includes connections,terminals and applications,while three dimensions of the CLV(Customer Lifetime Value)includes activities,value and duration.Furthermore,the paper identifies four key tasks to drive telecom operators′digital transformation through Big Convergence,including data base,product innovations,smart strategies and quantitative evaluation.