安宁疗护志愿者压力与应对的真实体验

Authentic Experience of Stress and Response from Hospice Care Volunteers

探讨安宁疗护志愿者志愿服务工作中面对的压力及应对方式的真实体验,采用质性研究对北京市、天津市三家志愿组织的9名安宁疗护志愿者进行半结构式访谈,最终提炼出安宁疗护志愿者有内部压力源、外部压力源两大主题;应对方式提炼出释放情绪、寻求支持,自我反思、内部调节,增强知识、提升能力三个主题。安宁疗护志愿者面临内外双重压力来源,多采用积极的应对方式。安宁疗护志愿组织和相关部门应针对志愿者的压力源和应对方式,提供针对性的支持与培训,缓解安宁疗护志愿者的志愿工作压力,增强服务满意度,提升安宁疗护服务水平。

The paper explored the authentic experience of the pressure and coping methods faced by hospice volunteers in voluntary service.Nine hospice care volunteers from three voluntary organizations in Beijing and Tianjin were semi-structured interviewed with qualitative research method.Two major stressors,internal stressors and external stressors,were refined from the research.Three coping methods extracted include releasing emotions and seeking support;self-reflection and internal adjustment;acquiring knowledge and improving ability.Hospice volunteers were challenged by both internal and external sources of pressure,and they often adopted active coping styles.Hospice care volunteer organizations and relevant departments should provide targeted support and training for the coping of volunteers'stressors,so as to relieve their work stress,enhance service satisfaction,and improve service level.