基于一站式服务模式的多院区医院后勤管理实践

Logistics management practice of a multi-campus hospital based on one-stop service mode

为优化临床服务体验,提供高效、便捷、优质的后勤服务保障,某院通过成立后勤一站式服务中心、建成基于移动互联网的后勤运行维护管理平台、常态化开展品管圈活动、打造后勤指挥调度中心和业务数据中心、建立后勤服务人员绩效考核体系等一系列措施,为多院区医院提供同质化的后勤服务保障。基于一站式服务模式的多院区医院后勤管理实践能提高后勤服务水平,改善后勤服务的临床体验感,提高后勤员工满意度和归属感,对提高医院的快速响应能力起到重要作用。

In order to optimize the clinical service experience and provide efficient,convenient and high-quality logistics services,a multi-campus hospital has taken a series of measures,including establishing a logistics one-stop service center,building a logistics operation and maintenance management platform based on mobile Internet,normalizing quality control circle activities,building logistics command and dispatch center and business data center,and establishing performance evaluation system of logistics service personnel,etc.,to provide homogeneous logistics service.The practice of multi-campus logistics management based on one-stop service mode can improve the level of logistics service,improve the clinical experience of logistics service,improve the satisfaction and sense of belonging of logistics staff,and play an important role in improving the rapid response ability of the hospital.