社会网络视角的团队情绪智力

Team emotional intelligence: A social network perspective

据估计, 60%的团队都没有达到它们的目标,这给学术界提出了重要且具有挑战性的研究课题。情绪智力(emotional intelligence)是在人际关系基础上发展起来的重要概念。研究发现,基于微观个体或宏观整体的团队情绪智力在团队成功达到目标过程中起到重要作用。然而,当前尚无研究探讨基于团队局部成员间情绪智力行为交换而产生的团队情绪智力对团队的影响。为此,本课题从配对层次(一对一关系中两个人,即actor-target)这一新角度探讨团队情绪智力,通过把它看做团队过程中一种产生的状态(emergentstate),在整合团队成员交换理论和社会网络方法基础上对它进行研究。具体围绕团队内配对单元存在的交换关系(指目标者感受到行动者对其实施的情绪智力行为)在团队中形成的网络所代表的团队情绪智力开展实证研究,以期从理论上揭示团队内情绪智力行为交换的特征,情绪智力自下而上(bottom-up)由个体发展到团队的过程,以及配对基础的团队情绪智力的影响效应,从而为团队管理实践提供具体的改善建议。

It is estimated that 60%of teams fail to achieve their performance goals,which presents an important and challenging research topic for the academic community.Emotional intelligence is a concept that includes understanding and managing one’s own emotions as well as those of others in interpersonal relationships.Research has shown that team emotional intelligence plays an important role in a team’s success in achieving goals.However,the extant research mainly examines individuals-based or team as a whole-based team emotional intelligence and there is no research result investigating team emotional intelligence based on the exchange of emotional intelligence behavior among members of the team.To address an important theoretical and empirical gap in the literature,we employed an approach of integrating team-member exchange theory and social network perspective to examine the emotional intelligence within the team at the dyadic level(two individuals in a one-on-one relationship,i.e.,actor-target).Specifically,we focused on dyadic emotional intelligence as the smallest unit,which then is aggregated to create a team-level emotional intelligence network structure.We conducted an empirical study of the network composed of the emotional intelligence behavior exchange between individuals in one to one interactions.The main goal of this research is to theoretically reveal the characteristics of emotional intelligence behavior exchange within the team,a bottom-up process through which emotional intelligence develops from individual-to team-level,and the effects of dyadic-based team emotional intelligence.This provides guidance to practicing managers in maximizing the benefits of emotional intelligence within teams.