社区志愿者对社区居民服务的认知、态度及行为分析

Analysis of the Cognition,Attitude and Behavior Status of Community Volunteers on Community Service

目的调查社区志愿者对社区居民服务相关知识的认知、态度和行为现状及其影响因素。方法运用分层抽样从党政机关干部、警察、社区、退伍军人、出租车司机、部分医务人员6个群体的社区志愿者中选取调查对象,采取微信方式发放问卷,问卷包括一般资料、认知、行为、态度4个方面。采用秩和检验、二分类Logistic回归法对社区志愿者行为现状的影响因素进行分析。结果共回收问卷354份,社区志愿者对社区居民服务相关知识回答中:环境服务、优生优育服务、流动人口服务、党员义工服务、助残服务、敬老服务6题正确率分别为82.2%、70.1%、88.1%、72.6%、62.4%和28.2%。对待志愿服务态度中,到社区当志愿者不会感到压力占比为87.3%。良好行为中,志愿者对社区居民服务的措施、服务方法、服务效果、如何更好的服务、希望获得居民需要的服务信息、服务自信心6题正确率为52.0%、24.3%、24.6%、76.8%、70.9%、93.5%。从事职业有无医学背景、学历、年龄、社区服务知识掌握程度是社区志愿者行为现状的影响因素。结论社区志愿者对社区居民服务相关知识掌握良好,且其年龄越小、从事职业具有医学背景、学历越高,其所产生的良好行为程度越高,可为相关部门在社区服务中甄选更合适的社区志愿者从事社区服务工作提供参考依据。

Objective To investigate the status quo of community volunteers'cognition,attitude and behavior towards community service related knowledge and its influencing factors.Methods Stratified sampling was used to select respondents from 6 groups of volunteers,including cadres of Party and government organs,police,community,veterans,taxi drivers and medical staff.WeChat was adopted for the distribution of questionnaires,including general information,knowledge,behavior and attitude.Rank sum tests and binary Logistic regression were used to analyze the influencing factors of volunteer behavior status.Results A total of 354 questionnaires were collected.In the test of the knowledge concerning community service,the correct rates of the 6 questions on environmental services,services for prenatal and postnatal care,services for floating population,volunteer services for Party members,services for the disabled,and services for the elderly were 82.2%,70.1%,88.1%,72.6%,62.4%and 28.2%,respectively.In the test of attitudes toward volunteering,87.3%of the respondents felt no stress to volunteer in the community.In the test of correct behavior,the correct rates of the 6 questions on service measures,service methods,service effects,how to better service,expectation to obtain the service information needed by residents,and service confidence were 52.0%,24.3%,24.6%,76.8%,70.9%,and 93.5%,respectively.Occupation,educational background,age and command of knowledge related to community service were the influencing factors of the behavior status of community volunteers.Conclusion Community volunteers have a good command of knowledge related to community service.Volunteers with younger age,medical background,and higher educational background provide better community services.It can provide reference for relevant departments to select suitable community volunteers for community service.