高校图书馆面向社会弱势群体开放服务的思考

Thoughts on University Library’s Opening Service to Social Vulnerable Groups

保障弱势群体享有均等信息文化权益是高校图书馆的重要社会责任,也具有重要的现实意义。但目前,我国高校图书馆向社会弱势群体开放服务存在着政策支持缺乏规范性、服务理念缺乏包容性、服务定位缺乏方向性、服务渠道缺乏创新性等挑战,需要进一步规范服务机制,完善服务标准与管理;创新服务理念,深化服务内涵与模式;明确服务定位,探索服务目标与内容;畅通服务渠道,优化服务工具与手段。

It is an important social responsibility of university library to guarantee the disadvantaged group to enjoy equal rights and interests of information culture,it is of important practical significance.However,there are some challenges such as lack of standardization in policy support,lack of inclusiveness in service concept,lack of direction in service orientation and lack of innovation in service channels.It is necessary to further standardize the service system,perfect the service standard and management,innovate the service idea,deepen the connotation and mode of service,make clear the service orientation,explore the target and content of service,unblock the service channel and optimize the tools and means of service.