新冠肺炎疫情精益防控模式的构建与实践

Construction and practice of a lean mode for COVID-19 epidemic prevention

新型冠状病毒肺炎(以下简称新冠肺炎)疫情期间,台州恩泽医疗中心(集团)采用新乡模型的“原则-系统-工具”理论开展精益管理,尝试构建新冠肺炎疫情精益防控新模式。该医疗中心在整体统筹、全员参与、系统协同、过程及改进和以人为本5项精益管理原则指导下,构建与之相匹配的风险识别、快速筛查、同质治疗、定制随访和员工关爱5个支撑系统,集成运用多种精益管理工具,提升了医院危机应对能力,取得了较好的抗击新冠肺炎疫情阶段性成果。

A lean management practice had been in place in Taizhou Enze Medical Center during the COVID-19 epidemic period,featuring the"principle-system-tool"theory of the Shingo model,in an effort to build a new model of COVID-19 prevention and control.The center upheld such five principles of lean management as overall planning,total involvement,system collaboration,concern with process and continuous improvement,and people-oriented practice.Under such principles,the center set up five supportive systems of lean management tools,namely risk identification,rapid screening,homogeneous treatment,customized follow-up and employee care.Integrated use of multiple tools of lean management,had improved the hospital's crisis response ability,achieving desirable outcomes in stages in combating COVID-19 epidemic.