绩效反馈如何影响政府绩效?--问责压力的调节作用

How Does Performance Feedback Promote Performance Improv ement?Exploring the Moderating Role of Accountability Pressure

从绩效反馈角度探究绩效提升是绩效管理研究的一项新兴命题,而构建绩效差距对基层政府绩效的完整影响机制是亟待探索的问题。绩效反馈理论认为绩效差距影响绩效水平,而该研究试图探究上级问责压力在这个过程中发挥的调节作用。基于北京市“接诉即办”的政策背景,该研究收集了2019年16个区333个街乡镇分数和排名等数据,实证检验市、区两级问责压力对绩效差距的调节作用。研究发现,上级问责压力会调节绩效差距对绩效水平的作用,且市、区两级问责压力的调节效应不同。区级问责压力调节社会绩效差距对绩效水平的影响,增强正向绩效差距的正向影响,减弱负向绩效差距的负向影响。市级问责压力对正向历史绩效差距的影响产生正向调节作用。上述研究结果深化了对绩效差距影响绩效水平的机制的理解,为加强政府绩效管理与提高基层治理绩效提供了政策建议。

According to performance feedback theory,it is a new proposition to explore performance improvement from the perspective of performance gap. Constructing a complete impact mechanism for the performance gaps among grass-roots governments is an urgent problem. Based on the theory of performance feedback,policy realities,and previous research,this paper explores the mediating role of superior accountability pressure as it impacts governments’ performance gaps. This helps to illustrate a performance gap mechanismas that relates to performance levels. We collected the scores and rankings of 333 streets and townships in 16 districts of Beijing from February to November 2019 in order to empirically test the mediating effect of accountability pressures on performance gaps. The results show superior accountability pressure had a mediating effect on the impact of a performance gap,but the mediating mechanism of accountability pressure at the city and district levels were different. District level accountability pressure could regulate the impact of a social performance gap and could enhance the positive impact of a positive performance gap on performance level,but it could weaken the negative impact of a negative performance gap on performance level. Municipal accountability pressure had a positive,moderating effect on the impact of a positive,historical performance gap. These results contribute to our understanding of the impact mechanisms of performance gaps and their effect on performance levels. We also provide targeted suggestions for strengthening performance management and improving grassroots governance abilities.