健康体检主检报告书写质量提升的控制措施及效果评价

Implementation Measures and Effect iveness Evaluation of the Qthe Main Physical Examination Report

目的探讨提升健康体检主检报告书写质量的具体控制措施及效果评价。方法随机抽取2019—2020年体检系统3%的体检报告进行分析,以2020年抽取的2265份体检报告作为观察组,2019年抽取的2168份体检报告作为对照组,对2 a体检报告书写质量与控制效果进行评价。结果对照组不合格报告[32(1.48%)]较观察组[18(0.79%)]多,差异有统计学意义(P<0.05)。对照组由体检报告引发的投诉[12(0.017%)]较观察组[4(0.005%)]多,差异有统计学意义(P<0.05)。满意度调查结果显示,观察组满意度[2245(99.12%)]高于对照组[2131(98.29%)],差异有统计学意义(P<0.05)。结论提升体检报告书写质量可降低体检报告的不合格率,降低体检客户投诉率,提高满意度。

Objective To explore the effectiveness evaluation and implementation measures of the quality improvement of the main physical examination report.Methods A total of 3%of the physical examination reports from 2019 to 2020 were randomly selected for analysis.There were 2265 physical examination reports of 2020 were taken as the observation group,and 2168 physical examination reports of 2019 were taken as the control group.The writing quality and control effectiveness of the physical examination reports were compared between the two groups.Results The non-conformity reports of the control group were more than those of the observation group,the complaints caused by medical examination reports of the control group were more than those of the observation group,the satisfaction rate of the observation group was higher than that of the control group(P<0.05).Conclusion Improving the writing quality of physical examination report can reduce the unqualified rate and complaint rate of physical examination report,and improve the satisfaction rate.