智慧养老用户认知与服务需求实证分析:以广州市N社区为例

An Empirical Analysis on the Cognition and Service Demands of Smart Elderly Care Users: Taking Guangzhou's N Community as an Example

[目的/意义]目前中国智慧养老体系建设处于发展的初期,了解老年人对智慧养老服务的认知与需求,有利于智慧养老服务的进一步发展及服务优化。[方法/过程]采用便利抽样的方法,对广州市N社区的161名老年人进行调查,运用统计软件SPSS 22.0进行数据统计,对结果进行描述性统计分析和交叉分析。[结果/结论]受访者对于智慧养老的认知程度低(16.2%),但总体需求度较高(67.7%),特别是对基础服务的需求较为强烈,但对服务价格敏感,愿意支付较高费用的比例较低(21.1%);性别、年龄、受教育水平等因素对部分智慧养老服务需求存在显著性差异。建议加大信息技术与养老助老的深度融合,培育智慧养老新业态,完善基础设施建设,构建医养康护乐一体化、以需求为导向的智慧养老服务体系。

[Purpose/Significance]At present,the construction of China's smart elderly care system is in the early stage of development.Understanding the cognition and needs of the elderly for smart elderly care services is conducive to the further development and service optimization of smart elderly services.[Methods/Process]The convenience sampling method was adapted to survey 161 elderly people in the N community in Guangzhou,and the statistical software SPSS 22.0 was used for data statistics,and the results were descriptive statistical analysis and cross-analysis.[Results/Conclusions]Respondents have low awareness of smart elderly care(16.2%),but the overall demand is high(67.7%),especially the demand for basic services is strong,but they are sensitive to service prices and the proportion of respondents who are willing to pay higher fees is low(21.1%);Gender,age,education level and other factors have significant differences in the demand for some smart elderly care services.It is recommended to increase the in-depth integration of information technologies and old-age assistance,cultivate new forms of smart old-age care,improve infrastructure construction,and build a demand-oriented smart old-age care service system that integrates medical care,health,and recreation.