摘要
目的探讨特需医疗中心实施护理管家服务后对护理服务质量改善的效果。方法设立护理管家岗位,制定岗位职责及实行方案,制定考评方法及监督机制,将管家式服务贯穿患者入院-治疗-出院-院后随访全过程。结果实施护理管家主导的护理服务模式后,科室的危重症护理技术、护理文书书写、消毒隔离、急救药品与器材、病区质量管理、患者满意度等明显提高。结论在特需医疗中心试行开展护理管家服务能够有效提升护理服务质量。
Objective To explore the effect of nursing butler service on the quality of nursing service in special medical center.Methods Post of nursing butler was established with post responsibilities,implementation plans,evaluation method and supervision mechanism and butler service run through the whole process of admission-treatment-discharge-follow-up.Results After the implementation of nursing butler service,critical nursing skill,nursing document writing,disinfection and isolation,first-aid drugs and equipment,quality management of the ward,and patient satisfaction had been significantly improved.Conclusion Nursing butler service can effectively improve the quality of nursing service in special medical center.
作者
王丽
王海燕
钟颖嫦
李利
陈丽珊
佘凤华
邹丹凤
朱碧丽
王媛媛
WANG Li;WANG Hai-yan;ZHONG Ying-chang;LI Li;CHEN Li-shan;SHE Feng-hua;ZOU Dan-feng;ZHU Bi-li;WANG Yuan-yuan(Huiqiao Medical Center,Nanfang Hospital,Southern Medical University,Guangzhou 510515,China)
出处
《护理学报》
北大核心
2021年第15期15-19,共5页
Journal of Nursing（China）
基金
2020年广东省科技计划项目(2020A1414050030)
2019年南方医科大学南方医院临床研究专项基金(2019CR007)
2019年广东省护理学会课题(gdhlxrh2019zx100)。
关键词
特需医疗
护理管家
优质护理服务
个案管理
special medical care
nursing butler
quality nursing service
case management
