从“绑架”到“认同”——从斯德哥尔摩综合征看用户与设计师关系

FROM "KIDNAPPING" TO "IDENTIFICATION"——THE RELATIONSHIP BETWEEN USERS ANDDESIGNERS FROM STOCKHOLM SYNDROME

为缓解用户与设计师的矛盾,正视现阶段双方日益复杂的角色和情感关系,使他们在相互制约中获得彼此认同。文章运用对比分析法,将设计活动中用户与设计师的行为特征、情感历程和成因与斯德哥尔摩综合征中的人质与绑匪进行对比分析,结合心理防御机制将“人质情结”进行差别合理化,探究这种“被误置的”情感联结在设计学范畴内的艺术性理解,并将其映射在个体心理防御和群际社会认同两方面,试图重构用户与设计师的关系,使双方获得双向认同的情感体验,促进设计学的和谐发展。

In order to alleviate the contradiction between users and designers,we should face up to the increasingly complex roles and emotional relationship of both sides,let them get mutual recognition in mutual restriction.Using the method of comparative analysis,this paper makes a comparative analysis of the behavior characteristics,emotional process and causes of the users and designers in the design activities with the hostages and kidnappers in Stockholm Syndrome,rationalizing the difference between the"hostage complex"combined with the psychological defense mechanism,and exploring the artistic understanding of this"misplaced"emotional connection in the scope of design,it is mapped into individual psychological defense and inter group social identity to try to reconstruct the relationship between users and designers,so that both sides can obtain twoway emotional experience of identity,and promote the harmonious development of design.