多层级政府回应信息协同网络结构分析

Analysis on the Structure of Multi-level Government Response Information Collaboration Network

[目的/意义]基层政府是回应公众诉求的核心力量,分析网络问政中市、区、街道/乡多层级政府回应信息协同网络结构,有利于厘清政府部门间关系,识别公众关切重难点,提升回应信息协同效率。[方法/过程]从问政数据中提取共同回复同一诉求的政府部门,构建多层级政府回应信息协同网络。运用复杂网络分析和聚类分析,从宏观、中观、微观多层次分析多层级政府部门间关联现状,识别出协同网络主导部门,发现节点社团关系,并结合诉求内容识别跨区域、跨部门、跨层级回应信息协同存在的问题,为实现多层级政府信息协同网络优化提供依据。[结果/结论]交通运输局、武汉地铁集团等是协同网络主导部门,远城区地铁需求迫切。跨区域回应存在管辖边界责任不清问题导致不满;跨层级回应缺乏针对性整合和个性化规划;跨部门回应中民生类问题回应协同不足,高效的跨区域、跨部门、跨层级的回应信息协同网络亟待建立。

[Purpose/significance]The grassroots government is the core force to respond to the public’s demands online.This study aims to clarify the relationship between government departments through analysing the response information collaborative network structure of multi-level government composed of municipalities,districts,and subdistricts/townships governments in the network politics.It is beneficial to identify the key points and difficulties in public concerns,improve the response information collaborative efficiency.[Method/process]By extracting the data of government departments that jointly reply on the same public demands,so we can construct multi-level government response information coordination network.Complex network analysis and cluster analysis methods are adopted from the macro,meso and micro levels to analysis the correlation between cross-regional and cross-level government departments,to identify the core departments of collaborative network,and to discover community relations of the nodes,thus identify the problems of collaborative network.It provides the basis for optimizing the multi-level government information collaborative network.[Result/conclusion]Departments such as the Transportation Bureau and Wuhan Metro Group are the core departments in the collaborative network.Distant suburban area has close links with the metro group.Dissatisfaction exists in cross-regional response with unclear jurisdictional boundaries and responsibilities;cross-level response lacks targeted integration and personalized planning;cross-departmental response has insufficient coordination for people’s livelihood issues.So it is necessary to form an efficient cross-regional,cross-departmental and cross-level government response information collaboration network.