激励结构视角下的管理模式在口腔科中的作用

The role of management mode from the perspective of incentive structure in the Stomatology Department

目的探讨激励结构视角下的管理模式在口腔科中的应用价值。方法对浙江省立同德医院口腔科2018年1月至2019年12月的90例口腔疾病患者进行研究,2018年1—12月45例为对照组,行常规管理;2019年1—12月45例为观察组,实施激励结构视角下的管理模式,两组均由同一批医生提供医疗服务(n=20),比较两组医生工作能力、服务质量、患者依从性、满意度和风险事件发生率。结果观察组工作能力得分为(84.62±5.94)分,工作质量得分为(85.44±5.44)分,依从性为95.66%,满意度为97.78%,高于对照组的(75.02±6.06)分、(76.10±6.08)分、77.78%和80.00%,差异有统计学意义(P<0.05)。结论在口腔科管理工作中应用激励结构视角下的管理模式,可促进科室医生工作能力的提升,改善口腔科工作质量,利于提高患者依从性和满意度,存在推广价值。

Objective To explore the application value of management mode from the perspective of the incentive structure in the Stomatology Department.Methods A total of 90 patients with oral diseases in the Department of Stomatology in the Zhejiang Provincial Tongde Hospital from January 2018 to December 2019 were studied.Forty-five patients from January 2018 to December 2018 were selected as the control group and underwent routine management.Forty-five patients from January 2019 to January 2019 were selected as the observation group and underwent a management model from the perspective of incentive structure.Both groups were provided with medical services by the same group of doctors(n=20).The doctors'work ability,service quality,patient compliance,satisfaction,and risk incident rates were compared between the two groups.Results The work ability score(84.62±5.94)points,the work quality score(85.44±5.44)points,compliance(95.66%),and satisfaction(97.78%)of the observation group were higher than(75.02±6.06)points,(76.10±6.08)points,77.78% and 80.00% of the control group,and the difference was statistically significant(P<0.05).Conclusion The application of the management model from the perspective of incentive structure in the Stomatology Department can promote the improvement of the work ability of department doctors,improve the quality of dentistry work,and help improve patient compliance and satisfaction.It has promotion value.