基于图形化配置的工单重送技术及实现

The Design and Implementation of Order Resend Tool based on Graphical Configuration

服务开通是业务运营支撑系统的重要模块。系统的服务功能变更请求工单可能由于各种原因施工失败,需要人工分析干预和重送。本文介绍了通过图形化配置工单重送工具,自定义配置工单重送的施工顺序以及优先级,由程序自动执行重送流程,及时处理失败的工单,保证了工单施工的成功率。

Service Fulfilling is an important module in Business Operation Support System.The service function order could be failed in some situations.The failed order need manual analysis and resend.This article introduces an order resend tool based on graphical configuration.This tool can self-define process sequence of order resend and its priority.The order-resend will be executed automatically.So the failed orders will be handled promptly and the success of service fulfilling can be guaranteed.