动之以情还是晓之以理?——环境治理中网络问政的政府回应话语模式

Affected by Emotion or Convinced by Reason:The Discourse Mode of Online Government Responsiveness in Environmental Governance

随着人们环保意识的提高和网络问政时代的到来,网络环保诉求日益增多,如何回应公众的环保诉求直接反映着治理绩效,进而影响政府公信力。基于领导留言板的环保诉求和政府回应数据,本文运用有监督的机器学习和统计分析,从政府层级和机构类型维度分析了政府回应的话语模式。研究发现,根据政府回应话语的情感色彩和法治化程度,回应话语模式可类型化为描述话语、共情话语、规则话语和混合话语四种模式;政府回应的话语模式受政府层级和机构类型的影响,其中层级越高越倾向于混合话语,层级越低越倾向于共情话语;党委办、信访、吸纳部门和监督部门等机构偏好共情话语,而政府办、业务部门则偏好规则话语。考察政府回应的话语模式及其制度逻辑,既有利于进一步规范政府回应模式、提高政府回应能力,也有利于提高公众参与积极性、促进政民互动。

This paper finds that there are four modes of response discourses including description discourse,empathy discourse,rule discourse and mixed discourse.The government's response discourse is affected by both the level and type of government.The higher the level of government,the more inclined to mixed discourse;the lower the level,the more inclined to empathy discourse.The party office,petition agency,inclusive agency,and supervision agency prefer empathy discourse,while government office,and functional departments prefer rule discourse.