多学科综合门诊开展预约会诊服务的探索与实践

Exploration and practice of appointment consultation service in multidisciplinary comprehensive outpatient

山东第一医科大学附属省立医院多学科综合门诊为方便门诊疑难病患者诊疗,创新性地开展包括网络(官网、微信、支付宝)、诊间、现场、电话预约在内的多种预约会诊方式。并通过完善管理制度、开设固定的多学科整合门诊、设置专职护士、进行工作量统计和监管、加大预约会诊宣传等,保障多学科预约诊疗的顺利开展。多学科综合门诊预约会诊服务的开展,在提高医生、患者预约会诊便捷性和积极性,提高会诊效率和服务能力,提升患者的满意度等方面成效显著,得到了专家和患者的普遍认可。

To facilitate the diagnosis and treatment of patients with difficult diseases,the Multidisciplinary Comprehensive Clinic of Provincial Hospital Affiliated to Shandong First Medical University has innovatively carried out a variety of appointment consultation methods,including online(official website,WeChat,alipay),inter—clinic,on-site and telephone appointment.Ensuring the smooth development of multidisciplinary appointment diagnosis and treatment through improving the management system,setting up fixed multidisciplinary comprehensive clinic,allocating full-time nurses,carrying out workload statistics and supervision,and increasing the publicity of consultation appointment.The development of multidisciplinary comprehensive clinic consultation service has achieved remarkable results,which has been widely recognized by experts and patients,in improving both doctors’and patients’convenience and enthusiasm for consultation appointment,promoting consultation efficiency and service ability,and improving patients’satisfaction.