突发事件应急防控中语言应急服务体系的构建--以西安市为例

The Construction of Language Emergency Service System in Public Emergency Management--Take the City of Xi’an as an Example

突发公共事件给相关机构的服务管理能力和城市的应急防控建设提出了很大的挑战。应急防控中出现的各种语言障碍问题凸显了应急预案中的短板和不足。应急语言服务应成为突发公共事件应急防控的题中要义,也是城市化建设中的重要方面。如何切实发挥好语言应急服务能力,妥善处理突发事件中出现的语言问题,已成为现代城市管理中需要迫切解决的重大课题。以西安市为例,提出突发公共事件防控中语言应急服务体系的构建思路:打造语言应急服务长效机制;创新语言应急服务举措;搭建应急语言服务平台;推进应急语言服务与信息技术的深度融合,从而促进城市的现代化治理和高质量发展。

The prevention and control of public crisis events poses major challenges to government’s service functions and the city’s prevention and control of public emergencies.Various language barriers have highlighted the shortcomings in the emergency plan and structural gaps in government services.Emergency language services have become the subject matter of emergency prevention and control of public emergencies and an important aspect of urbanization.The issue of how to make effective use of language emergency service capabilities and properly handle language-related issues in emergencies has become a key factor in urban emergency prevention and control.Taking the City of Xi’an as an example,this article aims to propose some suggestions for constructing language service system in public emergencies management.