摘要
在突发公共卫生事件中让具有情感计算能力的机器人配合医生,提供辅助心理救援服务,降低突发事件对受灾人群造成的影响。根据服务设计用户旅程方法,对灾后人群不同应激反应阶段下的心理体验i与痛点进行分析和梳理;然后运用能即时对用户情感状态进行测量、判断的VbraMED情感测量软件作为技术支持,进行辅助心理救援机器人设计。将情感计算研究实践于机器人产品,应用于突发事件中的心理救援,有助于完善突发事件下的心理危机干预和治疗体系。
In public health emergencies,robots with emotional computing capabilities can cooperate with doctors to provide auxiliary psychological rescue services to reduce the impact of emergencies on the affected population. By using service design and user journey method,the psychological experience and pain points of post-disaster population under different stress response stage are analyzed and sorted out. Then the VibraMED emotion measurement and recognition software,which can measure and judge the emotional state of users immediately,was used as the technical support to carry out the design of the psychological rescue robot. Applying emotional computing research to robotic products and psychological rescue in emergencies will help improve the psychological crisis intervention and treatment system in emergencies.
出处
《设计》
2021年第19期150-153,共4页
Design
基金
北京市社会科学基金重点项目(项目号19YTA004)。
关键词
服务设计
用户旅程方法
情感计算
突发公共卫生事件
辅助心理救援机器人
Service design
User journey method
Emotional computing
Public health emergencies
Assistant psychological rescue robot
