基于用户体验的程阳八寨特色旅游服务系统设计

Design of Chengyang Bazhai Characteristic Tourism Service System Based on User Experience

从"用户体验"的视角,探索程阳八寨景区旅游服务系统的设计,促进侗族文化的传播和当地旅游产业的转型升级,使旅游服务系统在内容上更立体,服务上更完善,体验上更完美。通过文献调查、实地调研、SWOT等方法分析景区旅游的现状,结合服务设计的理论与方法,构建程阳八寨特色旅游服务系统,并以此论证设计服务体验感在旅游系统中的重要性和必要性。将用户体验和服务设计的思维应用到程阳八寨旅游的系统设计中,构建设计原型"侗乐",为用户提供景区旅游资源推送平台,以满足用户对于民俗文化、特色活动以及深度旅游体验等方面的需求,从而促进当地旅游业的可持续发展。

From the perspective of"user experience",explore the design of the tourism service system of Chengyang Bazhai Scenic Area,promote the dissemination of Dong culture and the transformation and upgrading of the local tourism industry,and make the tourism service system more three-dimensional in content,better in service,more in experience,and more perfect.Analyze the current situation of tourism in scenic spots through literature investigation,field investigation,SWOT and other methods,combine the theories and methods of service design,build Chengyang Bazhai characteristic tourism service system,and use this to demonstrate the importance and importance of design service experience in the tourism system necessity.By Appling the thinking of user experience and service design to the system design of Chengyang Bazhai Tourism,build a design prototype"Dong Le",and provide users with a platform for pushing tourism resources in scenic spots to meet users’experience of folk culture,special activities and in-depth tourism.In order to promote the sustainable development of local tourism.