基于R语言实现的网络运维数据分析及数据可视化

Analysis and Visualization Network OP Data Based on R Language

本文针对IT网络运维中的几种常见问题,结合自身网络环境、运维策略并参考ITIL中的基本管理要求,综合分析出问题关键。利用IT运维服务平台的API数据接口采集实时运维数据,运用R语言编程对运维数据清洗后分析,并将数据可视化结果嵌入基于Rshiny技术构建的网站进行发布。分析结果也可作为优化IT运维服务平台功能、建设适于自身业务场景的ITIL运维标准的重要参考依据。使用该分析方法,解决了日常IT运维中难以合理评估及量化运维工作量、运维团队缺乏数据支撑的调度策略优化以及运维技术人员难以直观获取大规模WIFI无线网部署环境下设备状态的总体情况等常见运维问题。

In order to solve several common problems in IT service works,the key points of the problems are compre⁃hensively analyzed in combination with its own network environment,operation strategies and with reference to the basic management requirements in ITIL.The real-time maintenance data are collected by using the API data inter⁃face of IT service system platform,then R language programming is used to clean and analyze the maintenance data and the results of data visual analysis on Rshiny website are published.The analysis results can also be used as an important reference for optimizing the function of IT service platform and building ITIL standards suitable for their own network scenarios.Using this analysis method,three common maintenance problems in IT services are solved:1.It is difficult to reasonably evaluate and quantify the maintenance workload in daily IT services;2.The operation and maintenance team lacks data supported scheduling strategy optimization;3.It is difficult for technicians to directly obtain the overall equipment status of a large-scale WiFi wireless network.