基于模糊评价的民族地区高校图书馆服务质量研究

Research on the Service Quality of Colleges and Universities Libraries in Ethnic Minority Areas Based on Fuzzy Evaluation

对民族地区高校图书馆服务质量进行评价,借鉴SERVQUAL模型、LibQuaL模型,构建我国民族地区高校图书馆服务质量评价指标体系,采用层次分析法确立各级评价指标的权重,通过调查问卷的形式获取所需要的数据,并且运用模糊综合评价理论对民族地区高校图书馆服务质量进行评价,在此基础上提出相应的对策措施.

This article sorted out the research results of domestic and international library service quality,constructed evaluation index system of talent cultivation quality of library service quality of colleges and universities in western minority regions by learning from SERVQUAL model、LibQuaL model;established weight of all levels evaluation index by using analytic hierarchy process;get the required data in the form of questionnaires;evaluated the library service quality in western minority regions by using fuzzy comprehensive evaluation theory.Based on these this article proposed several countermeasures.