基于大数据下的供电服务精益化管理

Lean Management of Power Supply Service Based on Big Data

优质服务是供电公司的生命线。当前,供电服务流程和服务策略仍以业务为驱动,距离数字化服务标准还存在差距。文章以供电服务“诊断式分析”为抓手,以大数据手段为支撑,以吕梁公司受理的95598、12345、12398诉求作为供电服务数据源,力求进一步提升客户用电感知,提高公司供电服务水平。

High-quality service is the lifeline of a power supply company.Currently,the power supply service process and service strategy are still business-driven,and there is still a gap between digital service standards.The article uses the"diagnostic analysis"of power supply services as the starting point,supported by big data methods,and uses the 95598,12345,and 12398 claims accepted by Luliang Company as the power supply service data source,and strives to further enhance customers’perception of power consumption and improve the company′s power supply service level.