数字图书馆信息交互服务中用户情绪体验的实验研究

Experimental Study on User Emotional Experience in the Information Interaction Services of Digital Library

[目的/意义]选择参考咨询服务、一站式检索服务和资源荐购服务三类交互服务展开研究,从用户的情绪性体验与图书馆信息服务质量的关系入手,确立面向数字图书馆的用户情绪体验量化的自变量与因变量。[方法/过程]通过实验研究探讨数字图书馆用户在使用不同服务时对不同类型网站的情绪体验差异,发现信息建构方式和信息品质对用户情绪体验的影响机制。[结果/结论]研究结果启示,在图书馆的各类服务中,选择哪些类型的网站能为用户带来更优的体验;发现用户情绪体验的影响机制,从而为数字图书馆的开发和设计提供可参考的依据,为改善数字图书馆的交互功能提供有效途径。

[Purpose/significance]This paper focuses on three kinds of interactive services of reference service,one-stop retrieval service and resource recommendation service.Starting from the relationship between user emotional experience and the quality of library information service,this paper establishes the independent variables and dependent variables for the quantification of user emotional experience in digital library.[Method/process]It discussed differences in emotional experience of digital library users on different types of websites when using different services through experimental research,and found out the influencing mechanism of information construction modes and information quality on user emotional experience.[Result/conclusion]The results can enlighten us that choosing which types of websites can bring better experience for users in all kinds of services of library,finding out the influencing mechanism of user emotional experience can provide reference for the development and design of digital library,and provide an effective way to improve the interactive function of digital library.