基于拥塞理论的客服呼叫接入控制算法研究

Research on customer service call access control algorithm based on congestion theory

传统的客服呼叫接入控制算法未进行接入业务优先级排序,容易发生客服呼叫接入拥塞问题,为此,文中提出基于拥塞理论的优化客服呼叫接入控制算法。构建客服呼叫接入控制约束参量模型完成信道均衡配置,通过空间信息转换和自适应转发机制实现客服呼叫接入的拥塞控制;采用优先级队列进行控制动态寻优;构建客服呼叫接入的时隙分配间隔机制,通过模糊转换控制建立客服呼叫接入业务优先级排序模型,实现客服呼叫接入的拥塞控制。结果表明,所提算法能有效缓解拥塞,提高客服呼叫接入信道均衡性,节点的吞吐量和时延参数性能表现较好。

The traditional customer service call access control algorithm does not carry out the access service priority,which is prone to cause the problem of customer service call access congestion.Therefore,this paper proposes customer service call access control algorithm based on the congestion theory to achieve optimization.The channel equalization is completed by constructing the constraint parameter model of customer service call access control,and the congestion control of customer service call access is realized through spatial information conversion and adaptive forwarding mechanism.Priority queue is adopted for dynamic optimization of control.The time slot allocation interval mechanism of customer service call access is established,and the priority ordering model of customer service call access service is established through fuzzy conversion control to realize the congestion control of customer service call access service.The results show that the proposed algorithm can effectively alleviate congestion,and improve the equalization of customer service call access channel,and perform well in terms of node throughput and delay parameters.