精细化管理在医院管理中的应用价值

Application Value of Refined Management in Hospital Management

目的探讨精细化管理在医院管理中的应用价值。方法将2019年6—11月和2019年11月至2020年5月作为研究时间段,将东莞市黄江医院作为研究对象,于两个时间段分别接受常规管理和精细化管理;将精细化管理实施前、后各100例患者作为观察对象,分别作为对照组与观察组,比较两组投诉事件及管理差错事件发生情况、对管理方法的满意度、医院感染发生情况。结果观察组投诉事件、管理差错事件及医院感染发生率均低于对照组,差异有统计学意义(P<0.05);观察组对管理方法的总满意度高于对照组,差异有统计学意义(P<0.05)。结论在医院管理中,精细化管理不仅可减少管理差错事件的发生,降低患者投诉率,而且可提高医院感染控制效果及患者满意度。

Objective The application value of refined management in hospital management was explored.Methods From June to November 2019 and From November 2019 to May 2020,Dongguan Huangjiang Hospital was taken as the research object and received routine management and refined management respectively in the two periods.A total of 100 patients before and after the implementation of refined management were taken as the observation object,respectively as the control group and the observation group,and the occurrence of complaints and management errors,satisfaction with the management method and the occurrence of nosocomial infection were compared between the two groups.Results The incidence of complaints,management error events and nosocomial infections in the observation group was significantly lower than those of the control group and the satisfaction with the management method of the observation group was higher than that of the control group.Data differences between the groups were formed Statistically significant(P<0.05).Conclusion In hospital management,refined management not only can reduce the occurrence of management errors and the rate of patient complaints,but also can effectively improve the effect of hospital infection control and patient satisfaction.