青岛地铁客运服务质量指标评价研究

Research on evaluation of quality index of rail transit passenger transport service in Qingdao

青岛地铁已开通运营四条线路,逐步形成线网运营体系,进入网络化运营之后,面临的突发情况复杂多变,运营管理及客运服务等各方面需求亟须提高,本文以乘客满意度为目标,从乘客和企业两个角度出发,分析青岛地铁客运服务质量提升策略。

Qingdao Metro opened four lines for operation and gradually formed a network operation system.After entering the network operation,the unexpected situation is complex and changeable,and the needs of operation management and passenger transport services are urgently needed to improve.This article aims at passenger satisfaction.From the perspectives of passengers and enterprises,it analyzes the strategy of improving the quality of Qingdao Metro passenger transport services.