规范化培训期护士情绪劳动与情绪智力的关系

Relationship between emotional labor and emotional intelligence of nurses in standardized training period

目的调查规范化培训期护士情绪劳动现状,并探究其与情绪智力的关系。方法2020年5—6月,采用便利抽样法选取312名规范化培训期护士为研究对象,采用一般资料调查表、情绪劳动量表及情绪智力量表对其进行调查。结果规范化培训期护士情绪劳动总分为(52.27±10.18)分,条目总均分为(3.73±0.73)分。3个维度中条目均分最高为深层扮演(4.62±0.86)分,其次为情绪表达要求(3.62±0.99)分,最低为表层扮演(3.42±0.95)分。情绪智力及其各维度与情绪劳动各维度之间存在相关性,多元线性回归分析显示,对他人情绪评估(β值为-0.189,P<0.05)、自我情绪运用(β值为-0.255,P<0.01)对表层扮演有负向预测作用;自我情绪评估(β值为0.297,P<0.01)、自我情绪运用(β值为0.177,P<0.05)对深层扮演有正向预测作用;自我情绪评估(β值为0.269,P<0.01)对情绪表达要求有正向预测作用。结论规范化培训期护士存在中等水平情绪劳动,深层扮演程度最高。情绪智力对情绪劳动表现有预测作用,医院管理者可通过加强对规范化培训期护士情绪智力的培养,来促进其在工作中运用恰当的情绪劳动策略。

Objective To investigate the current status of emotional labor of nurses in standardized training period,and to analyze the relationship between emotional labor and emotional intelligence.Methods From May to June 2020,312 nurses in the standardized training period were selected as the research objects,which were investigated with general information questionnaire,Emotional Labor Scale and Emotional Intelligence Scale.Results The total score of standardized training nurses'emotional labor was(52.27±10.18)points,and the total average score of items was(3.73±0.73)points.The average scores of the three dimensions from high to low:deep acting(4.62±0.86)points,expression of genuine emotion(3.62±0.99)points and surface acting(3.42±0.95)points.There was a correlation between emotional intelligence and emotional labor.Multiple linear regression analysis showed that the emotional evaluation of others(β value was-0.189,P<0.05)(β value was-0.255,P<0.01).Self emotional assessment(β value was 0.297,P<0.01)(β value was 0.177,P<0.05).Self emotional assessment(β value was 0.269,P<0.05),which had a positive predictive effect on emotional expression requirements.Conclusions The emotional labor of nurses in standardized training period is at the medium level,and the deep acting score is the highest between three dimensions.Hospital managers could promote nurses to use appropriate emotional labor strategies by strengthening the cultivation of emotional intelligence during standardized training period.