全国携号转网服务方案设计与政策研究

Research on the design and policy of national number portability service plan

2019年政府工作报告提出“实现全国携号转网服务”。在实施携号转网过程中,现网改造、业务规则、行业监管等诸多方面都存在不同程度的挑战。首先,结合用户需求和行业规范,分别从业务交互和系统支撑两个层面提供了一整套服务实施方案,包括携号转网服务流程、发端查询机制等。其次,对携号转网政策进行了研究和分析,包括监管政策、携号转网用户画像、企业运营策略等,并提出优化建议。最后,对携号转网在未来通信市场发展趋势的影响进行了展望。目前,中国电信持续保持净携入,且携号转网投申诉率、系统故障率均保持行业最低,有关监管建议得到行业主管部门的初步采纳。

The 2019 government work report proposed to make the service of number portability officially in effect nationwide.The preparation works had encountered many challenges,such as upgradation of network,changes of rules,and regulations.Firstly,an complete implementation plan from two aspects was proposed:service interaction and system support,including portability procedure,user interface,system structure and service enquiry.Secondly,operational regulations and policies related to number portability was analyzed and researched,and optimized sug-gestions were put forward.Finally,the present portability development status was summarized and the future devel-opment trend was predicted.China Telecom has maintained the leading position,the lowest complaints and system failures in the industry.Proposed policies regarding supervision have been adopted by the industry.