摘要
立足区域经济发展,使用信息化技术手段,设计并实现一种基于微信小程序的政务服务小工具,完成问题咨询模块、解答模块、满意度调查等功能模块,使用微信小程序后,政务人员服务质量、服务态度、解决问题能力以及回复效率均得到了显著性的改进。
Based on regional economic development,using information technology,a WeChat applet-based government service gadget is designed and implemented,the functional modules including question consultation module,answering module and satisfaction survey are completed.After the use of WeChat applet,government officials’service quality,service attitude,problem-solving ability and response efficiency have all been significantly improved.
作者
马珍珍
周芹
Ma Zhen-zhen;Zhou Qin(Business Acceptance Section,Pukou Branch,Nanjing Municipal Common Resource Transaction Center,Nanjing 210000,Jiangsu Province,China)
出处
《科学与信息化》
2021年第29期61-64,共4页
Technology and Information
关键词
区域经济
信息化
微信小程序
满意度
功能模块
regional economy
informatization
WeChat applet
satisfaction degree
functional module
