高校学科馆员知识产权信息服务线上培训质量研究——基于FULink联盟馆员调研数据

Research on Online Training Quality of Intellectual Property Information Services for Subject Librarians in Universities--Based on Data from FULink Alliance Librarians

[目的/意义]在疫情防控常态化和国家知识产权强国战略背景下,基于用户需求视角,对面向高校图书馆学科馆员知识产权信息服务线上培训效果的影响因素进行定量分析和归类,以提升线上培训的质量,促进知识产权信息服务工作高质量发展。[方法/过程]从人员资质、课程内容、培训形式、学习支撑服务、交流互动和考核评价6个维度,提取出17个质量要素,设计并发放调查问卷,运用Kano模型和IPA分析法明确要素的类别以及提升的优先顺序。[结果/结论]将17个质量要素划分为2个必备型质量要素、8个期望型质量要素、5个魅力型质量要素和2个无差异型质量要素,结合IPA矩阵分析,确定高校图书馆学科馆员知识产权信息服务线上培训工作应从加强专利信息分析利用课程、利用多元化课程资源和完善交流反馈机制3个方面进行重点提升。

[Purpose/significance]Under the normalization of epidemic prevention and the national strategy for strengthening intellectual property rights,based on the perspective of user needs,this paper quantitatively analyzes and classifies the influencing factors of online training effect of intellectual property information services for subject librarians in universities,in order to improve the quality of online training and promote the high-quality development of intellectual property information services.[Method/process]Based on 17 quality elements extracted from the six dimensions of personnel qualifications,course contents,training forms,learning support services,communication and interaction,and assessment and evaluation,the questionnaire was designed and distributed.Kano model and IPA analysis method were used to identify the categories of elements and the priority of promotion.[Result/conclusion]The results show that the 17 quality elements were divided into 2 essential quality elements,8 expected quality elements,5 glamourous quality elements and 2 undifferentiated quality elements.Combined with IPA matrix analysis,the online training of intellectual property information service for subject librarians in universities should focus on three aspects of strengthening patent information analysis and utilization courses,using diversified curriculum resources,and improving communication and feedback mechanisms.