未成年人网络游戏充值退款困境与出路

On the Online Game Recharge and Refund for the Minors:Dilemma and Solution

网络游戏在促进经济发展的同时也引发了相关的问题。与观众在直播平台中的充值行为相类似,用户在网络游戏中的充值行为,属于一种买卖合同。为应对未成年人游戏充值退款问题,最高人民法院也颁布了相关司法解释,但现有立法多为原则性指导,缺乏可操作性,加之游戏平台对该问题的法律意识淡薄,对应的风险规避措施存在缺位,这就引发了一系列退款难题。针对不同案情,具体分析案件评判标准,在将行政主体引入游戏监管的同时,落实其他责任主体监管责任,平衡纠纷解决方式,才能有效解决未成年人游戏充值退款难题。

While promoting economic development,online games brings some related issues.The user’s online game recharging behavior is analogous to viewers’tipping behavior on live streaming platforms,and it is part of a sales contract.The Supreme People’s Court of China,therefore,has promulgated relevant judicial interpretations in response to the issue of refunds for minors in online games.However,the existing legislation is mostly guided by principles and lacks operability.Coupled with this,online game companies have less legal aware⁃ness,paying no due attention to the issue.The inadequate risk-avoidance measures lead to a series of dilemma concerning refunds.Therefore,the paper addresses the following specific solutions:First,specific analysis should be conducted for different cases;second,while introducing administrative agencies to the online game supervision,the regulatory responsibilities of other agencies should be implemented;and third,balancing the means of dispute resolution is also necessary for effectively solving the problem of refunds for minors playing online games.