摘要
针对目前配电网系统工单接派方式存在人工操作工作量大、派发工单延时率高、工单流转系统多等问题,开发供电指挥服务智能辅助系统,实现抢修和非抢修工单的派发流转。该辅助系统操作简单,运行可靠,适用性强,扩展性好,提升了现有供电指挥中心坐席系统的智能化水平,完善了工作流程,简化了繁杂的后期业务工作,为用户提供优质供电服务,对实现智能电网的战略目标具有十分积极的作用。
In view of the existing problems such as heavy manual workload,high delay rate of work order distribution and complex work order circulation system in the current distribution network system,the power supply command service intelligent auxiliary system is developed to realize the distribution and circulation of work order in emergency repair and non-emergency repair.The auxiliary system is simple and reliable to operation,and has high applicability and good scalability,which can improve the intelligent level of the existing power supply command center system,perfect the work process,and simplify the multifarious late business work.It plays a very positive role in providing high quality power supply service for users and realizing the strategic goal of the smart grid.
作者
吴刚
陈江雨
曹漾
李培强
黄际元
WU Gang;CHEN Jiangyu;CAO Yang;LI Peiqiang;HUANG Jiyuan(Changsha Power Supply Branch of State Grid Hu’nan Electric Power Company,Changsha 410000;College of Electrical and Information Engineering,Hu’nan University,Changsha 410082)
出处
《电气技术》
2021年第12期46-52,共7页
Electrical Engineering
基金
国网长沙供电公司供电服务提升策略技术研究项目(5216A120008D)。
关键词
电网工单
自动接派单
供电服务
辅助系统
state grid work order
automatic receipt and dispatch of orders
power supply service
auxiliary system
