人工智能嵌入视域下岗位技能要求对员工工作旺盛感的影响研究

Impact of Skill Requirements on Employees’ Thriving at Work: From the Perspective of Artificial Intelligence Embedding

无人驾驶、智能客服机器人、智能财务机器人等人工智能应用给大众带来了许多便利,也给各行业带来巨大效益,因此,在生活与工作场景中迅速普及。本文关注人工智能引入工作场所后,富有创造性和人机协作能力的岗位技能要求对员工工作积极性的影响。本文认为,在人工智能应用的场景下,岗位技能要求的提高有助于员工从重复、繁杂的工作中解脱,使其更能体会工作的价值感、意义感和成就感,获得工作胜任的愉快心理体验,激发他们的工作积极性。本文通过实证检验发现,人工智能引发的岗位技能要求可以通过提升员工的胜任感进而增强他们的工作旺盛感,而且,员工与智能机器之间配合度越高,员工得到智能机器的工作支持越大,技能要求提升会让员工体会更强的胜任感,精力会更旺盛。人工智能技术应用通过改变工作要求重塑员工心理,特别是随着人工智能技术在工作场所的普遍运用,员工的工作状态和积极性亟需关注。本文将人工智能引入组织心理领域,丰富了岗位要求与工作旺盛感关系的研究,也为企业合理激发员工工作旺盛感提供了启示。

Artificial intelligence applications such as self-driving car, intelligent customer service robots, and intelligent financial robots have brought many conveniences to the public and brought huge benefits to various industries. Therefore, they are rapidly popularized in life and work scenarios. After the introduction of artificial intelligence into the workplace, this article focuses on the impact of skill requirements with creativity and human-machine collaboration ability on employees’ thriving at work.We believe that in the artificial intelligence application scenario, skill requirements can help employees free themselves from repetitive and complicated work, so that they can better appreciate the value,significance and achievement of work, and obtain a happy psychological experience of job competence,which can stimulate their thriving at work. Through the empirical test, we find that skill requirements triggered by artificial intelligence can enhance employees’ sense of competence and enhance their sense of work vigor. Moreover, the higher the cooperation between employees and intelligent machines is, the higher the human-computer cooperation relationship is. Skill demands will make employees feel a stronger sense of competence, and their energy will be more vigorous. The application of artificial intelligence technology crafts the psychology of employees by changing skill requirements.The research has the following theoretical contributions. First, we introduce artificial intelligence into the field of employee psychology and behavior, and find that in artificial intelligence application scenarios, the increase in skills requirements triggers positive changes of employees’ work enthusiasm,which enriches the research on the relationship between skills requirements and thriving at work.Second, we reveal the inner psychological mechanism of skill requirements affecting thriving at work. In view of the fact that the introduction of artificial intelligence into enterprises has led to an increase in skill requirements, this article finds that skill requirements affect the need for competence, which in turn affects the sense of work vigor, which opens up the internal black box where skill requirements affect the sense of work vigor. Third, from the perspective of human-computer cooperation relationship, the analysis of the boundary conditions that play a role between skill requirements and employees’ work enthusiasm has enriched the research on thriving at work.In short, this article introduces artificial intelligence into the field of organizational psychology,enriches the research on the relationship between skill requirements and employees’ thriving at work,and also provides inspiration for companies to rationally stimulate employees’ thriving at work.