综合医院员工培训探索与实践

Exploration and practice of staff training of a general hospital

对全体员工进行系统、科学的培训是提升综合医院医疗质量和服务水平的重要手段。笔者所在医院于2012年建立员工培训大学, 搭建一体化培训管理平台, 探索对全体员工分层分类进行线上线下相结合的培训。以医院发展目标及服务宗旨为导向, 设置专业性课程和综合性课程, 各专业按照员工层级设置课程内容和学分要求, 并根据需求和培训效果动态调整课程设置。该培训模式保证了院内培训的有效落实, 员工学分合格率由2012年的29.31%提升至2020年的85.37%;提升了培训的针对性、时效性及实用性;拓宽了培训资源, 打破了培训的时空限制, 消除了工学矛盾。

Systematic and scientific training for all employees is an important means to improve the medical quality and service level of general hospitals.The authors′hospital established a staff training university in 2012,built an integrated training management platform,and explored the combination of online and offline training for all its staff.Guided by the hospital′s development goals and service objectives,professional courses and comprehensive courses were set.Each specialty sets the course content and credit requirements according to the level of staffs,and dynamically adjusts the course setting according to the needs and training effect evaluation.This training mode ensured the effective implementation of in-hospital training,and the credit qualification rate of staffs had increased from 29.31%in 2012 to 85.37%in 2020;Improved the pertinence,timeliness and practicability of training;It enriched the training resources,broke the time and space constraints of training,and eliminated the contradiction between work and study.