图书馆自媒体平台咨询服务优化探究

Research on Optimization of the Library We-media Consulting Service

图书馆自媒体平台咨询服务正成为图书馆移动服务、用户互动的重要形式,其在传统咨询服务基础上,依托图书馆社交媒体平台功能,呈现多种新型服务特征。受传统咨询服务定位和服务水平等因素影响,图书馆自媒体平台咨询服务在平台、方式、内容和理念方面需要优化,文章建议增强图书馆自媒体平台咨询服务的推送和跨界服务功能,在深度挖掘服务内容的同时促进多维互动。

We-media consult service has been an important form of mobile service and user interaction in libraries.It has many new service features based on traditional consulting services and the functions of library social media platforms.Influenced by the location and service level of traditional consulting services,the library we-media consult service needs to be optimized in terms of platform,mode,content,and concept.It suggestions enhance the pushing function and cross-border servicing function and promoting multi-dimensional interaction through deeply mining the service content.